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Frequently Asked Questions

Search FAQ

  • Questions about Ticket Listings

    • Will my seats be together?

      Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: “Zone A,” “Section 200,” “Row 102,” etc.


      However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.

    • How do i find the tickets I'm looking for?

      You may use our simple search bar at the top of the page to search by Artist, Venue, Team, City, or State. To do a more advanced search, visit our home page. On the home page you may search by Zip Code, State, City, Date Range, and Category.


      On the search results page, there are filters in the left sidebar to help you narrow down the selection even further. If you want to view tickets in certain categories, on specific days of the week, time of day, or location, you may filter your results by clicking the check box next to the various options.


      When you have found the event you want, click the “View Tickets” button to see what groups of tickets are available. Selections of tickets, with quantities and price per ticket will be shown in a table on the left-hand side of the page. On the right will be the venue map. Some of our maps are simply images, some are interactive, and some even have pictures from the seats to the stage, all to help you find what you’re looking for.


      When you choose your tickets, click the “Buy” button, and proceed to checkout. If you ever have any questions about finding or buying tickets on our website, you may contact us at any time by phone at (877) 222-3940 or by email at sales@nationalticketagency.com.

    • Why can't I purchase a certain quantity of tickets?

      Sellers prefer to list tickets at least in pairs so as to increase the chance that they’ll be able to sell all the tickets in a listing. Entertainment events are social occasions that people usually attend with friends or family. Single tickets are very hard to sell and so sellers try to avoid being stuck with them by buying and selling tickets in larger quantities.
    • Why aren't seat numbers listed for the tickets?

      Ticket sellers don’t list seat numbers to prevent double-booking tickets. Because transactions on NationalTicketAgency.com take place in real time, it is possible for a set of tickets to be purchased at the exact same time by two different individuals. In order to prevent this confusion, ticket sellers instead list general rows and sections. They often have several groups of tickets, so if multiple orders come in, they can successfully fill them (without anyone getting upset or disappointed!).
    • An event i want to attend doesn't have any available tickets. What can i do?

      When searching for an artist, show, or team that does not have any tickets available, you will be provided with an opportunity to sign up for our email alerts. Simply provide your first name, email address, zip/postal code, and country, and click the "Sign me up" button. Once tickets are added to our exchange for the artist, show, or team, you'll be sent an email indicating that tickets are available for purchase.


      If a performer, show, or team does not have any tickets available for a specific upcoming event, simply click on the "Alert Me" button on the right side of the listings. In the pop-up, enter your email address and click the "Alert Me" button to send the information. You will be notified once tickets become available for purchase.

    • How do i use the interactive maps?

      Interactive maps can be incredibly useful tools for finding the tickets you want. We want to make the interactive maps easy to understand and use.


      Here are a few tips:


      Click on a shaded section to get a pop-up bubble showing how many tickets are listed in the section and a range of prices. Clicking a section will also filter the ticket list on the left side so that only tickets in that section are showing. You can click on more than one section to add more tickets to the list. Click a section again remove its tickets from the list.


      Use the plus and minus (+, -) buttons, or your mouse's scroll wheel, to zoom the map in to see sections in greater detail. Use the directional buttons or drag the map to reveal hidden sections.


      Some interactive maps include a feature that gives you an idea of the view from each section. If this feature is enabled, a photo of the approximate view will display next to the map when you click a section. To see the view from a different section, simply click on the section on the map.


      To highlight a section on the map, move the mouse over the entries in the ticket list.


      If an event has view-from-seat photos, simply click the ticket list entry to see the image.

    • What is Zone Seating?

      Zone seating is a recent introduction in the secondary ticket market that borrows entertainment trends from Europe. The seating itself involves venues being geographically demarcated into various chunks according to some visual model. The chunks concerned are often dubbed “Zones” and randomly drawn and marked with varying creativity. (Zones could be labeled as A, B, C or GOLD, SILVER, BRONZE or any such system of categorization.) Event-goers are then given options to purchase seats based solely on their Zone location. (Some sellers will choose to specify seating location in greater detail in their ticket notes.)

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