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Frequently Asked Questions

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  • Questions about National Ticket Agency

    • What is National Ticket Agency?

      National Ticket Agency is an online marketplace that connects buyers and sellers of live event tickets.
    • Where do the tickets listed on National Ticket Agency come from?

      National Tickey Agency's online exchange functions as a massive marketplace for tickets. Sellers include firms, box office promoters, licensed ticket sellers, and individuals like you with tickets that they don’t need. Sellers use the National Ticket Agency online exchange to list their extra inventory. When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while NTA manages the online exchange on which the tickets are posted, we do not hold the actual tickets.
    • Is my transaction safe?

      When you shop at, you can be assured that you are conducting a safe transaction. We have worked hard to go above and beyond what is considered standard internet security, to ensure that our website and offices are PCI Compliant and McAfee Secure. Any questions you have about your order will be handled swiftly and efficiently by our professional customer service team. Additionally, if there are any issues with a seller fulfilling your order, we guarantee your purchase 200%.*
    • How can i contact you?

      National Ticket Agency can be contacted 24/7 through email at

      You may also contact us by phone at (877) 222-3940

    • Have feedback about our website?

      We would love to hear from you. Email us at

    • Do you donate tickets to charity or non-profit organizations?

      National Ticket Agency is happy to support organizations that operate to improve our communities! Instead of donating tickets to a specific event, we'll donate a gift certificate for a flat dollar amount, which can be raffled off, auctioned, or otherwise used as a fund-raising incentive for non-profit organizations. We support all kinds of organizations ranging from cancer research foundations to animal shelters to community soup kitchens, and more.

      If you run or know of an organization that could benefit from this type of donation, please email us at Let us know the name of your organization, the cause it supports, its website and how the donation will be used. We'll review the request and get back to you via email (all submissions are subject to approval and we reserve the right to donate an amount of our choosing or to refuse to donate at our discretion).

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