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Frequently Asked Questions

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  • Questions from International Customers

    • How do I access US event tickets if I'm an international customer?

      There are three main ways to access event tickets for US-based events if you’re an international customer:

      Order tickets and input a US-based shipping address: You should use this option if the event is more near-term in nature and you could potentially have the tickets shipped to a friend’s house in the US or even a hotel.

      Order tickets marked as being available for will call, email, local pickup (etc): Tickets are only available using one of the above methods if that method is specifically advertised on the listing notes and/or during checkout.

      Order tickets and input your home address for shipment: You should use this option if the event is a while away and thus likely to ship before your travels. Please note that you can always contact your ticket supplier directly to provide an alternate (US-based) address (if needed).

    • Are ticket orders charged in US dollars?

      Ticket orders placed through National Ticket Agency are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through National Ticket Agency.

    • Why is there an international shipping fee for my order?

      Delivery fees for National Ticket Agency customers are based on the location of the ticket seller versus the location of the end customer (the event location is irrelevant). Canadian customers with Canadian events through US sellers will thus have International Express fees. US customers with US events through Canadian sellers will also have International Express fees. An international delivery fee therefore means that the seller supplying your order is not based in your home country and thus must ship internationally.
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