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Frequently Asked Questions

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  • Questions about Tickets

    • Why is there someone else's name on my ticket?

      The name on a customer’s ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through National Ticket Agency. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.
    • What happens if my tickets are lost or stolen?

      Tickets are generally one-of-a-kind, irreplaceable items that can seldom be re-accessed or re-printed. The purpose of such restrictions is to prevent ticketing fraud via multiple printings of the same ticket. Regardless, customers should contact their seller to see if it is possible to re-access lost tickets.
    • What is an E-Ticket?

      Electronic tickets, or e-tickets, are delivered to you electronically through My Ticket Tracker. You must download and print your e-tickets, which will have a barcode and will be valid for entry into the event.


      Some things to know about your e-tickets:


      When your e-tickets are ready to download, you will receive an email with instructions for accessing your e-tickets through our secure website, MyTicketTracker.


      For your protection, MyTicketTracker requires you to log in with order-specific details, including a unique order PIN that will be included in your download instruction email.


      Some e-tickets may not be available for download immediately, but are guaranteed to be read in time for your event.

    • What is My Ticket Tracker, and how do i use it?

      MyTicketTracker is a secure platform where you can view details about your ticket orders and download any e-tickets you may have purchased.


      To download e-tickets from MyTicketTracker:


      Go to MyTicketTracker.com, and enter your email address and unique order PIN to log in. You'll find your PIN in the order receipt you received via email.


      After logging in, you'll see purchase details for your order, along with a link to download your tickets. This link is located next to the "Delivery Method" section of your purchase details and will say "Download Tickets".


      For security purposes, you then will be asked to confirm that you agree to the MyTicketTracker Terms and Conditions. To proceed with your download, select "Yes" to confirm your agreement and click "Continue".


      You can now download your e-tickets! You'll see the message "Click here to view and print your tickets." Just click the words "Click here," which will be a blue link.


      You'll see a pop-up window that allows you to either open or save the e-ticket file. You should choose to open the file. Adobe Acrobat Reader will automatically open with the e-tickets. Within Adobe Acrobat Reader, there will be one page per ticket. (i.e. If you bought four tickets and downloaded one file, the Adobe file will be four pages long. If you bought four tickets and downloaded four Adobe files, there will be one page for each file.)


      You should then print your tickets and take them to the event.


      If the tickets are downloaded and the file is blank, you will need to update your version of Adobe Acrobat Reader. Adobe Acrobat Reader is a free and widely used program for opening the type of document used to deliver the tickets. Click here to download the latest version.

    • What is a Flash Ticket?

      Flash tickets are a new innovation used for ticket distribution by event promoters. Customers with “flash” tickets access their tickets by swiping a credit card (the one used for the original ticket purchase) at a venue kiosk. This kiosk will then print out a ticket receipt that the event goer can present to venue personnel as a means to gain entry to the event.


      Ticket sellers usually arrange flash ticketing by mailing customers a gift card that was used by the seller initially to purchase the tickets. This card would contain the initial purchase information for the order and would generate a viable receipt. (Customer should contact their seller directly with any additional questions about flash ticketing.)

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