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Frequently Asked Questions

Search FAQ

  • Questions about Delivery

    • When will my tickets ship, and how soon will they arrive?

      Many ticket sellers make their tickets available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.

      Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

      Either way, we guarantee your tickets will arrive in time. View our 200% Guarantee for more details.

    • How are my tickets shipped?

      Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website. Shipping through FedEx allows ticket sellers to ensure that the tickets they sell have arrived to the proper recipient, and ticket buyers can track the progress of the package.
    • Will a signature be required for my ticket package?

      Yes, generally expect the sellers who list tickets on our exchange to require a signature for ticket delivery. This is to ensure that the tickets are physically received by someone rather than left out in the open. That being said, the decision to require a signature depends on the seller shipping the tickets.

      Of course, if the signature requirement is problematic, customers can contact their ticket seller directly to waive the signature requirement, otherwise you could always…


      • Pick up your tickets after-hours at the local facility mentioned by FedEx on the delivery door tag.

      • Call FedEx and ask them to keep the tickets at their local facility so you can pick them up during the day.

      • Call FedEx and ask if they could deliver tickets at a time when it’s more likely someone will be there to receive them.

      • Leave a note for FedEx delivery personnel to leave the tickets.
    • The event is soon and i need a ticket. What can i do?

      Many ticket sellers will choose to deliver tickets close to the event by one of three methods: will-call, local pickup, or email.

      Will-call means that you will pick up the ticket at the venue box office window.

      Local pickup will require that you pick up your tickets at a location up to 30 minutes away from the venue.

      Email means that the seller will email you the tickets before the show

      Please note that these delivery methods are at the discretion of the seller, so be sure to choose tickets where the listing specifically states one of these methods, or contact the seller after buying a ticket to confirm that you will be able to get a ticket by will-call, local pick-up, or email. Same-day order tickets are subject to the $15.00 Near-Term Delivery option.

    • Can i ship to a P.O Box?

      Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to “use my billing address as the shipping address” in checkout and enter your P.O. Box information.
    • Can tickets be shipped to somewhere other than the billing address?

      Yes, customers are allowed to input an alternate shipping address for most orders placed through TicketNetwork. However, there are certain restrictions that are based on the ticket order total. Additionally, sellers may request a signed authorization from you if they desire proof that you accept the alternate shipping address.

      The alternate shipping policy is as follows:

      If the order is less than $750, the seller is expected to ship the tickets to the alternate shipping address.

      If the order is between $750 and $5000, the seller can reject the ticket order due to the address issue or else accept it and ship the tickets to the shipping address.

      If the order is $5000 or greater, no alternate shipping address is allowed.

    • Can i change my shipping address after ordering?

      Customers will need to contact their seller directly with any shipping address changes after an order is placed. Sellers are very security-conscious about where they ship tickets and will likely only change your delivery information if it is completely necessary.
    • When will i receive my email tickets?

      Some sellers may list their tickets as being available for email delivery. However, this does not mean that your tickets will be emailed immediately. You will be notified by email when your tickets are available for downloading and printing.
    • Will I receive my "instant" tickets as soon as i place my ticket order?

      In most cases, e-tickets marked as “Instant” will be available for you to download and print within minutes of placing your order. However, in order to protect against fraudulent purchases, some orders may require additional processing time. If this applies to your order, it will be noted in your order confirmation email, and your e-tickets will usually be available for you to download within one (1) business day.
    • What if something happens with my order? Is there a purchase guarantee?

      We want to make sure that ticket sellers provide customers with the tickets they were promised. In order to protect you, TicketNetwork offers the following money back guarantees:

      At, we offer a 200% Money Back Guarantee, if:

      Your order is accepted by, but not delivered by the seller

      Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event

      You were denied entry because of the tickets or invalid tickets were provided by the seller.(1)

      And, we offer a 100% Money Back Guarantee, if:

      Your event is cancelled entirely with no rescheduled date.(2)


      (1) Verifiable proof must be provided by the venue in written letter format. Written or stamped "voids" do not constitute verifiable proof.

      (2) 100% refund for a cancelled event excludes shipping.

    • Why was my order rejected?

      Due to the nature of our exchange, there is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, sellers must manually update their listings. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

      This is a rare occurrence, but if it should happen to you, please contact us at 888-456-8499 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.

    • Can I combine shipping?

      Similar to other large online shopping entities (such as Amazon), the inventory in our exchange comes from many different sellers. Therefore, we cannot guarantee combined shipping.

      However, in the case that some or all of your tickets are from the same seller, you may contact them after your order is confirmed to request that the shipping be combined. This service is at the discretion of the seller.

    • Can I purchase tickets as a gift for someone else?

      Yes! Event tickets make great gifts. Even though tickets may not ship immediately after you purchase them, we guarantee they'll arrive in time for the event. If you're purchasing tickets as a gift, you can go to our gift note page and print out a customized message for your gift recipient.
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